What does Aipify.tech deliver?
Aipify.tech delivers websites, webshops, customer portals and maintenance — as standalone projects or combined deliveries. Everything is delivered by Aipify Group AS with a clear process and customer panel.
Can a website and webshop be delivered together?
Yes. A website, webshop or both can be delivered in one combined project with shared design, structure and launch plan.
Can we start with a smaller package and expand later?
Yes. Many customers start with essentials first — for example a website — and expand with a webshop, landing pages or customer portal as needs grow.
Who delivers the work?
Aipify.tech is owned and operated by Aipify Group AS in Bergen. Your project is tracked in the customer panel with clear milestones and contact points.
What is the difference between a website and a webshop?
A website presents your business and content. A webshop adds product or service sales with cart and checkout. Both can be built on the same platform.
What does combined delivery mean?
Website and webshop are planned and built as one cohesive project — with shared design, navigation and launch plan.
Who provides copy, images and other content?
You typically supply source material. We help with structure, adaptation and quality checks. Scope is agreed in the quote and contract.
What happens after launch?
Maintenance can be agreed separately after launch. Without a maintenance agreement you are responsible for updates — we outline recommended follow-up at handoff.
What is collected during onboarding?
We collect company details, contact information, needs, desired content, files and preferred timeline — so quotes and project foundations are accurate.
Do we need a final timeline before starting?
No, but a realistic target helps. You can indicate preferred start and launch dates; we assess this together with capacity and scope.
Who is the project contact person?
You designate a primary contact in the customer panel. They are used for approvals, questions and status — reducing email coordination.
What happens after onboarding is complete?
We validate the foundation, prepare a quote and propose next steps. Quotes and milestones are reviewed and approved in the customer panel before work starts.
How do we receive a quote?
After your request and onboarding we prepare a quote based on scope, content and timeline. The quote is presented in the customer panel for review.
Must an agreement be in place before work starts?
Yes. Work begins once you approve the quote and agreement, with clearly defined scope and milestones.
Can changes affect price and timeline?
Yes. Changes beyond agreed scope may affect both timeline and price. Changes are documented and confirmed before they are implemented.
What is required for project start?
Approved quote and agreement, sufficient foundation (content and files), and confirmed contacts. We confirm go-ahead in the customer panel.
What is the customer panel?
The customer panel gives you an overview of your project, quotes, contracts, milestones, files, messages, delivery and support — in one place.
Who gets access to the customer panel?
Approved users linked to your customer account. Access requires login and the correct customer role.
What can I track in the panel?
Progress, milestones, files, activity, delivery status and relevant documents — without asking for status separately.
Is the customer panel the same as admin?
No. Admin and customer panels are separate. Customers cannot access the admin panel or internal administration functions.
How do we deliver files?
Files are uploaded via the customer panel or an agreed channel. We organise them and link them to the correct project phase.
How does content approval work?
Design, copy and deliverables are marked for approval in the process. You approve where relevant — especially before launch.
Which file formats should we provide?
Typically logo (SVG/PNG), images, copy and brand assets. Specific requirements are clarified per project in the quote.
Is approval required before launch?
Yes, where relevant. Final launch happens when agreed content and deliverables are approved by the customer.
How is the project structured?
The project follows agreed milestones — for example foundation, design, build, testing and launch — with visible status in the customer panel.
What happens in each delivery phase?
Each phase has defined deliverables and approval points. You see what is complete, in progress and remaining.
Who approves launch?
The customer approves launch where the agreement requires it — typically after review of the finished solution and checklist.
What do we receive at handoff?
Depending on the agreement: access to the solution, documentation, and guidance on operations, support and maintenance.
How do we get support?
Support is handled through the customer panel and approved contact channels — not ad hoc via unofficial channels.
Which channels should we use?
Customer panel, agreed email addresses and project communication in the panel. This ensures traceability and proper follow-up.
Do you offer maintenance?
Yes, maintenance can be agreed as a separate service. Scope and terms are described in the quote — not as generic prices here.
How quickly do you respond?
Response time depends on the agreement and type of request. For urgent operational issues we follow the agreed support level.
How is access controlled?
Access is role-based. Users only see what their role allows — customer versus internal admin.
Are admin and customer environments separate?
Yes. Admin and customer panels are separate environments with their own access and functions.
Can customers access the admin panel?
No. Customers cannot access the admin panel or internal project administration.
How is data handled?
We follow good practice for access control, traceability and secure operations. Data processing details are clarified in the agreement where relevant.
How do payment and invoicing work?
Payment and invoicing follow the agreed process per project. Invoices and payment status are linked to your account where activated.
Can we download receipts and invoices?
Planned feature: paid receipts and invoices as PDF with a clear PDF icon in the customer panel, when the invoicing module is fully enabled.
Do invoices meet Norwegian requirements?
Invoices and receipts are prepared according to applicable Norwegian requirements where relevant for the delivery.
Where do we find prices?
Prices and packages are presented via quotes and pricing pages — not as fixed figures in this FAQ. Your quote is the binding price reference.
What is the Brønnøysund company lookup?
Planned feature: automatic lookup in the Brønnøysund Register during registration to fetch public company data.
When will it be used?
During customer registration and company details — for faster and more accurate project foundation.
Must we enter the org. number manually?
Yes, until lookup is enabled, or as a supplement when needed. The org. number is used for identification and invoicing.
What if the lookup fails?
Fields can be completed manually. We validate company data before quote and agreement.
What is Aipify Companion?
Companion is planned as an assistant in the customer panel and on the website — to answer questions about process, delivery and approved Aipify.tech knowledge.
Which knowledge does Companion use?
Only approved knowledge from Aipify.tech — such as this FAQ and equivalent structured content.
What will Companion not answer?
Companion must not invent prices, promises, legal advice or project decisions outside approved knowledge.
Is Companion available now?
Companion is under development. This FAQ is part of the knowledge foundation to be used when the feature launches.
Approved knowledge foundation
Content on this page is structured for customers and planned Aipify Companion use. Companion answers only from approved knowledge — not prices, promises or legal advice it is not authorised to give.